Privacy Policy

Privacy Policy

Effective Date: July 8, 2026

Welcome to Azima Queen Cleaning Solutions (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.azimaqueen.com, contact us, or use our cleaning services.

By accessing our website or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or book a service, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Property Address
  • Billing Address
  • Service Location
  • Booking Details
  • Payment Information (processed securely through third-party payment providers)
  • Any information you voluntarily provide to us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Referring Website
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and confirm service bookings.
  • Deliver cleaning services.
  • Respond to inquiries and customer support requests.
  • Process payments and issue invoices.
  • Send booking confirmations and service reminders.
  • Improve our website, services, and customer experience.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.
  • Send promotional offers and service updates (where permitted by law). You may opt out of marketing communications at any time.

3. Payment Information

We accept secure online payments through trusted third-party payment service providers.

We do not store your complete credit card, debit card, UPI PIN, CVV, internet banking passwords, or other sensitive payment credentials on our servers.

Payment transactions are processed through secure payment gateways that use industry-standard encryption.

4. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Remember your preferences.
  • Analyze website traffic.
  • Measure marketing effectiveness.
  • Enhance user experience.

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Our employees and authorized service personnel.
  • Trusted third-party service providers assisting in website hosting, payment processing, analytics, customer support, or marketing.
  • Government authorities or law enforcement agencies when required by law.
  • Professional advisors such as auditors, accountants, or legal consultants, where necessary.

All third parties are expected to protect your information appropriately.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Maintain business records.
  • Resolve disputes.
  • Comply with legal, regulatory, tax, and accounting obligations.

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, where legally permissible.
  • Withdraw consent for certain data processing activities.
  • Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with the revised Effective Date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Azima Queen Cleaning Solutions

Website: www.azimaqueen.com

Email: info@azimaqueen.com

Alternative Email: vasid@azimaqueen.com

Customer Support: 08048067674

WhatsApp: 08383904546

Office Landline: 0120-4738634

Service Area: Delhi NCR and Uttar Pradesh

We will make reasonable efforts to respond to your privacy-related inquiries promptly.