Refund Policy

Effective Date: January 01, 2026

At Azima Queen Cleaning Solutions, customer satisfaction is our priority. This Refund Policy explains the circumstances under which refunds may be issued for services booked through www.azimaqueen.com, by phone, WhatsApp, or email.

1. Service-Based Business

As we provide professional cleaning services rather than physical products, refunds are subject to the terms outlined below.

2. Advance Payments

Customers may be required to pay a partial or full advance to confirm a booking. Advance payments are applied toward the booked service.

3. Cancellation by Customer

• If you cancel your booking at least 24 hours before the scheduled service time, you may be eligible for a full refund of any advance payment, unless otherwise stated at the time of booking.
• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation charge, and any remaining eligible refund will be processed after deducting applicable charges.
• If our team has already been dispatched or work has commenced, the booking may not be eligible for a refund.

4. Cancellation by Azima Queen Cleaning Solutions

If we are unable to provide the booked service due to operational reasons, technician unavailability, or other unforeseen circumstances, you may choose either:

• A full refund of the amount paid; or
• Rescheduling the service to a mutually convenient date and time.

5. Refund Eligibility

Refund requests may be considered in the following situations:

• Duplicate or accidental payments.
• A booking cancelled by us before service begins.
• A payment collected for a service that could not be provided.
• Other exceptional circumstances, at our reasonable discretion.

6. Non-Refundable Situations

Refunds will generally not be provided if:

• The service has been completed as agreed.
• Expected cleaning results cannot be achieved due to permanent stains, damage, discoloration, wear and tear, rust, mold, or the condition of the surface.
• Incorrect booking details or property information were provided by the customer.
• Access to the property was not provided at the scheduled time.
• Required utilities such as water or electricity were unavailable.
• The customer requests termination of the service after work has started.
• The customer is dissatisfied due to reasons beyond our control or outside the agreed scope of work.

7. Service Quality Concerns

If you are dissatisfied with the quality of the service, please notify us within 24 hours of service completion.

Where appropriate, we may:

• Review your complaint.
• Request photographs or additional information.
• Arrange an inspection if necessary.
• Offer a reasonable re-clean of the affected area where justified.

A re-service, when offered, may be provided instead of a monetary refund.

8. Refund Process

Approved refunds will be processed using the original payment method wherever possible.

Depending on your bank, payment provider, or card issuer, refunds may take 5–10 business days to appear in your account.

We are not responsible for delays caused by banks, payment gateways, or financial institutions.

9. Refund Request Procedure

To request a refund, please contact us with the following details:

• Booking ID or Invoice Number
• Customer Name
• Registered Mobile Number
• Date of Service
• Reason for the Refund Request
• Supporting photographs or documents (if applicable)

You can contact us at:

Email: info@azimaqueen.com or vasid@azimaqueen.com

Phone: 08048067674

WhatsApp: 08383904546

Our team will review your request and respond within a reasonable time.

10. Policy Changes

Azima Queen Cleaning Solutions reserves the right to modify this Refund Policy at any time. Updated versions will be published on www.azimaqueen.com, and the revised policy will apply from the effective date stated on the page.