Terms and Conditions

Effective Date: January 01, 2026

Welcome to Azima Queen Cleaning Solutions (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, www.azimaqueen.com, and the cleaning services offered through our website, customer support, telephone, WhatsApp, email, and other communication channels.

By accessing or using our website, booking any service, or making a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or book our services.

These Terms apply to all visitors, customers, businesses, organizations, and any other users of our website and services.

1. About Azima Queen Cleaning Solutions

Azima Queen Cleaning Solutions provides professional residential and commercial cleaning services across Delhi NCR and selected areas of Uttar Pradesh. Our services include, but are not limited to:

• Home Deep Cleaning
• Bathroom Cleaning
• Kitchen Deep Cleaning
• Sofa Cleaning
• Carpet Cleaning
• Mattress Cleaning
• Chair Cleaning
• Office Cleaning
• Office Workstation Cleaning
• Office Chair Cleaning
• Floor Scrubbing and Polishing
• Marble Polishing
• Water Tank Cleaning
• Glass Cleaning
• Facade Cleaning
• Post Construction Cleaning
• Commercial Cleaning Solutions

The availability of specific services depends on your location, property condition, and scheduling.

2. Acceptance of Terms

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.
• The information you provide is accurate, complete, and up to date.
• You agree to comply with all applicable laws and regulations.
• You will not misuse our website or services.

If you use our services on behalf of a company or organization, you confirm that you have the authority to accept these Terms on behalf of that organization.

3. Website Usage

You may use our website solely for lawful purposes related to obtaining information about our services or booking cleaning appointments.

You agree not to:

• Use the website for any illegal activity.
• Attempt to gain unauthorized access to our servers or systems.
• Upload viruses, malware, or harmful software.
• Interfere with the website’s functionality.
• Copy or reproduce website content without written permission.
• Use automated tools, bots, or scripts to scrape data from the website.
• Misrepresent your identity while communicating with us.

Any misuse may result in suspension of access and legal action where applicable.

4. Service Availability

Our services are primarily available within Delhi NCR and selected locations in Uttar Pradesh.

Service availability depends on several factors, including:

• Technician availability
• Travel distance
• Property accessibility
• Weather conditions
• Safety considerations
• Local regulations

We reserve the right to refuse or decline service requests if a location falls outside our operational area or if providing the service is unsafe or impractical.

5. Online Booking

Customers may book services through our website, telephone, WhatsApp, or email.

A booking request does not guarantee a confirmed appointment until we have reviewed the request and sent a confirmation.

During booking, customers may be asked to provide:

• Full name
• Mobile number
• Email address
• Property address
• Type of service required
• Preferred date and time
• Additional instructions

You are responsible for ensuring that all information submitted is accurate.

Incorrect or incomplete information may result in delays, rescheduling, or cancellation of your booking.

6. Appointment Confirmation

Once we receive your booking request, our customer support team will verify:

• Service location
• Scope of work
• Estimated duration
• Pricing
• Technician availability

After verification, you will receive confirmation through phone, WhatsApp, email, or SMS, depending on the contact details you provide.

We reserve the right to modify appointment timings due to operational requirements, traffic conditions, technician availability, emergencies, or unforeseen circumstances.

7. Customer Responsibilities Before Service

To help us provide efficient and safe service, customers should:

• Ensure our technicians have access to the property at the scheduled time.
• Secure cash, jewelry, confidential documents, and other valuables before service begins.
• Inform us of fragile, antique, or high-value items requiring special handling.
• Provide access to electricity and water where required.
• Keep children and pets away from active work areas whenever possible.
• Notify us in advance of any known hazards, ongoing renovation work, or restricted areas.

Failure to provide reasonable access may result in additional waiting charges or the need to reschedule the appointment.

8. Property Inspection

Our technicians may conduct a brief inspection before starting work to assess:

• Surface condition
• Existing damage
• Material type
• Stains
• Structural issues
• Safety risks

If any issue may affect the cleaning outcome, we will explain it before beginning the service.

Some stains, discoloration, scratches, rust marks, paint damage, permanent odors, mold, hard water deposits, or aging-related defects may not be fully removable despite professional cleaning.

9. Estimates and Quotations

Any quotation, estimate, or pricing displayed on our website or communicated by our staff is based on the information available at the time.

Final pricing may change if:

• The actual property size differs from the information provided.
• Additional rooms or areas are added.
• Heavy dirt accumulation requires extra work.
• Additional chemicals or equipment are needed.
• Specialized treatment is requested after inspection.

Customers will be informed of any pricing changes before additional work is carried out.

10. Right to Refuse Service

For the safety of our employees and customers, Azima Queen Cleaning Solutions reserves the right to refuse, postpone, or discontinue services if:

• Unsafe working conditions exist.
• Illegal activities are observed.
• Aggressive or abusive behavior occurs.
• Hazardous substances are present without prior disclosure.
• Access to the property is restricted.
• Required utilities such as water or electricity are unavailable.
• Weather or environmental conditions make service unsafe.

Where appropriate, a new appointment may be offered after the issue has been resolved.

11. Communication

By submitting your contact details through our website or booking channels, you consent to receive communications regarding your inquiry or booking. These communications may include appointment confirmations, reminders, service updates, invoices, payment confirmations, customer support responses, and requests for feedback.

We may contact you through phone calls, SMS, WhatsApp, or email. You may also receive occasional information about new services or promotional offers. You can opt out of marketing communications at any time, though transactional messages related to your bookings may still be sent as necessary.